Frequently Asked Questions

What countries do you ship to?

We currently ship only within Canada. At this time, international shipping is not available.

Do you charge for shipping?

No. We offer free shipping on all orders across Canada.

How long will it take to receive my order?

Orders are typically processed within 1–3 business days. Once shipped, delivery usually takes 3–7 business days, depending on your location. Remote or rural areas may take slightly longer.

How can I track my order?

Once your order has been shipped, you will receive an email with your tracking number. You can use this number to follow your package until it arrives.

What is your return policy?

You may return items within 30 days of receiving your order. Products must be unused, in original condition, and include all packaging and proof of purchase.

How long does it take to receive a refund?

Once we receive and approve your return, refunds are processed within 10 days. The exact time may vary depending on your bank or credit card provider.

Who covers the cost of return shipping?

Return shipping costs depend on the reason for the return. Please contact our support team at info@robstevenson.ca, and we will provide details based on your situation.

What products do you offer?

Our collection includes men’s T-shirts, hoodies, trousers, and winter jackets — all designed to balance comfort, durability, and timeless style.

How do I contact customer support?

You can reach us anytime at info@robstevenson.ca. We aim to reply within 24–48 business hours.